Refund Policy

We want you to be happy with ProxyKite. This policy explains how cancellations and refunds work. Our order process is conducted by our online reseller Paddle.com, who is the Merchant of Record for all our orders, and refunds are paid through Paddle.

14-day money-back guarantee

If you are not satisfied, you can request a full refund within 14 days of your first payment for a subscription, and within 14 days of any renewal payment, for any reason. Refunds go back to the original payment method, normally within 5–10 business days after approval depending on your bank or card issuer.

How to request a refund

• Email support@proxykite.com from your account email with your order number (from your Paddle receipt), or
• use the link in your Paddle receipt email to contact Paddle directly.

When a refund is issued, the related subscription period is cancelled and the proxies covered by it stop working.

Cancelling a subscription

You can cancel at any time by emailing us or from the "manage subscription" link in your Paddle receipt email. After cancelling you will not be charged again, and your proxies keep working until the end of the period you have already paid for. Cancelling does not by itself refund the current period — request a refund as above if you are within 14 days of the payment.

Changes in the number of dongles

The subscription is billed per active dongle. When you add or remove dongles, the quantity is updated and Paddle prorates the change on your next invoice.

When we may decline a refund

We may decline refunds requested after the 14-day window, or where an account was suspended for breaking our Terms of Service (for example fraud or abuse). This does not affect any rights you have under the consumer law of your country.

Contact

ProxyKite, Hedayet Nagar, Jateswar, Alipurduar, West Bengal 735216, India · support@proxykite.com · +91 94343 44325